What is the Omnichannel appraisal reference number?

When a customer requests a trade-in price connected to a new car offer via the Stellantis Omnichannel website they will recieve a reference number sent via e-mail or sms. 

If the customer does not finalise this deal within Omnichannel and instead brings this reference number to the chosen dealership, the chosen dealership will be able to retrieve the details of the appraisal via autobiz Carcheck and to link that binding offer to a new car order.

NB: only the dealership selected by the customer during the Omnichannel appraisal process will be able to retrieve these details.

To retrieve the data, you will need the reference (starting with "WV....") that your customer received by e-mail/sms confirming the binding on their trade-in vehicle.:

....enter the "WV..." reference number into the Carcheck file search function following these instructions to find the customers appraisal details.

NB: the Omnichannel Refernce Number or the "WV..." number is searched for using the NRM Record ID field within the Carcheck search function.

To find out how to search for a customer's appraisal file in Carcheck click here...

To find out how to link a binding offer to a new car order click here...

• Related Articles

• “File” Number - what is it & where/how to find it?

  The "File" number, is generated when an appraisal begins in CarCheck. This "File" number serves as the main reference and search ctiteria for an appraisal and trade-in guarantee file up until the point is it connected with a confirmed new car order. ...

• How do I find an appraisal file in Carcheck?

  To find an appraisal file in Carcheck log into the system and click on the search function button at the bottom of the Trade-In Price Dashboard (main screen)... ..then enter your search criteria into the fields below... NB: you will normally only ...

• Where does autobiz Carcheck fit into the Stellantis Omnichannel?

  When making an Online purchse of a Stellantis vehicle online within the Omnichannel, end customers will be promted to choose if they wish to trade-in their current vehicle to help fund the new vehicle purchase. Should customers choose this option ...

• Record an appraisal via Carcheck

  Please log in to autobizOffice with your access data: After logging in, you will arrive at the Trade-in price dashboard. This contains several tabs with information on appraisals and trade-in price guarantees already saved in the CarCheck software... ...

• Counter appraisal and finalisation: timeframes for the processes

  Once the NC (new car) delivery date has been confirmed by the manifacturer supply chain this data will be entered into the guaranteed trade-in price file in CarCheck. Up to 15 days before the NC delivery date the guaranteed trade-in price file can be ...