The vehicle model and/or version is not available in the drop-down list. Can I select a similar alternative to continue the process?
If the relevant vehicle model or model variant is possibly not available in the drop-down list, please send us a note in advance by e-mail to support-nrm@autobiz.com.
We will then get back to you as soon as possible with information on how to proceed.
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Vehicle categories excluded from trade-in purchase.
Used vehicles that match one or more criteria from the list below are excluded from trade in purchase: Diplomatic vehicle, Driving school vehicle, Modified vehicle (eg. after market adaptations, non OEM rims, engine tuning etc), Imported cars, Non ...
File not found/not available in the list...
The display of the appraisal and pricing files are only shown within the relevant tabs of the dashboard for a limited period if the status remains unchanged. However they can be found again by entering the ViN, File number or NRM Record-ID into the ...
How does the trade-in handover process work?
If a customer has bought their new Stellantis vehicle online and linked the new vehicle purchase to a trade-in of their used vehicle through Omnichannel and the Agent location has then declined the offer to pre-empt the trade-in for their own stock ...
How does the pre-emption process work?
When an online customer links a trade-in to a new vehicle order they will select a Stellantis registerred agent location where the handover of the two vehicles will take place. At the moment this ocurrs the Agent location selected will recieve an ...
“NRM Record ID” - what is it & where/how to find it
As soon as a guaranteed trade-in price is submitted by autobiz, the status of the appraisal file changes from ''Pricing in progress'' to ''Trade-in proposed''. At the same time, an NRM record ID is generated which can be added as a reference in the ...