General information
Photo of the instrument panel
Please note: For this photo it is necessary to upload a photo of the instrument panel/odometer with the engine running. We can therefore expect that the indicator lights are not displayed and that the current mileage, which is also entered in ...
The vehicle model and/or version is not available in the drop-down list. Can I select a similar alternative to continue the process?
If the relevant vehicle model or model variant is possibly not available in the drop-down list, please send us a note in advance by e-mail to support-nrm@autobiz.com. We will then get back to you as soon as possible with information on how to ...
After the offer for the used car from Carcheck was linked to an order for a new car, the price became lower, although this is actually a guaranteed trade-in price. Why?
The query about the vehicle data also includes a question about the so-called entry stock date - this is the first estimated date for the future delivery of the new car and thus the handover of the used car. The difference between this term and the ...
Buttons or images are missing in the Carcheck file
If the Carcheck page is displayed incorrectly and/or buttons are missing, please delete the cookies for the Carcheck website, clear the browser cache and refresh the page. For Google Chrome, Microsoft Edge or Safari, this can be initiated - as an ...
How do I raise a customer support ticket?
There are two routes to raising a customer service ticket for CarCheck. 1. KnowledgeBase Route 2. ChatBot Route 1. Knowledge Base At the foot of the Knowledge Base landing page you will have the option to "Submit a Ticket" as shown below.... Here you ...
Using the Help ChatBot in CarCheck.
To guide users through the software functionality there is a Help ChatBot available in autobiz CarCheck. To open the ChatBot login to CarCheck and click the following Icon... ...in the bottom right corner of your screen. Then please select your ...
File not found/not available in the list...
The display of the appraisal and pricing files are only shown within the relevant tabs of the dashboard for a limited period if the status remains unchanged. However they can be found again by entering the ViN, File number or NRM Record-ID into the ...
Vehicle categories excluded from trade-in purchase.
Used vehicles that match one or more criteria from the list below are excluded from trade in purchase: Diplomatic vehicle, Driving school vehicle, Modified vehicle (eg. after market adaptations, non OEM rims, engine tuning etc), Imported cars, Non ...