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Trade-In Support
All relevant topics to the trade-in under the automotive agency model.
Recent Articles
How do I find an appraisal file in Carcheck?
To find an appraisal file in Carcheck log into the system and click on the search function button at the bottom of the Trade-In Price Dashboard (main screen)... ..then enter your search criteria into the fields below... NB: you will normally only ...What is the Omnichannel appraisal reference number?
When a customer requests a trade-in price connected to a new car offer via the Stellantis Omnichannel website they will recieve a reference number sent via e-mail or sms. If the customer does not finalise this deal within Omnichannel and instead ...How does the trade-in handover process work?
If a customer has bought their new Stellantis vehicle online and linked the new vehicle purchase to a trade-in of their used vehicle through Omnichannel and the Agent location has then declined the offer to pre-empt the trade-in for their own stock ...How does the pre-emption process work?
When an online customer links a trade-in to a new vehicle order they will select a Stellantis registerred agent location where the handover of the two vehicles will take place. At the moment this ocurrs the Agent location selected will recieve an ...Photo of the instrument panel
Please note: For this photo it is necessary to upload a photo of the instrument panel/odometer with the engine running. We can therefore expect that the indicator lights are not displayed and that the current mileage, which is also entered in ...
Popular Articles
Record an appraisal via Carcheck
Please log in to autobizOffice with your access data: After logging in, you will arrive at the Trade-in price dashboard. This contains several tabs with information on appraisals and trade-in price guarantees already saved in the CarCheck software... ...Vehicle categories excluded from trade-in purchase.
Used vehicles that match one or more criteria from the list below are excluded from trade in purchase: Diplomatic vehicle, Driving school vehicle, Modified vehicle (eg. after market adaptations, non OEM rims, engine tuning etc), Imported cars, Non ...Why do I need to take a photo of the VIN plate?
This is the only confirmation we accept that the vehicle in the pictures matches the information in the vehicle documents. We realise the ViN plate on certain vehicles may be difficult to find but unfortunately we cannot provide a guaranteed trade-in ...File not found/not available in the list...
The display of the appraisal and pricing files are only shown within the relevant tabs of the dashboard for a limited period if the status remains unchanged. However they can be found again by entering the ViN, File number or NRM Record-ID into the ...“File” Number - what is it & where/how to find it?
The "File" number, is generated when an appraisal begins in CarCheck. This "File" number serves as the main reference and search ctiteria for an appraisal and trade-in guarantee file up until the point is it connected with a confirmed new car order. ...