FAQ
How do I find an appraisal file in Carcheck?
To find an appraisal file in Carcheck log into the system and click on the search function button at the bottom of the Trade-In Price Dashboard (main screen)... ..then enter your search criteria into the fields below... NB: you will normally only ...
What is the Omnichannel appraisal reference number?
When a customer requests a trade-in price connected to a new car offer via the Stellantis Omnichannel website they will recieve a reference number sent via e-mail or sms. If the customer does not finalise this deal within Omnichannel and instead ...
How does the trade-in handover process work?
If a customer has bought their new Stellantis vehicle online and linked the new vehicle purchase to a trade-in of their used vehicle through Omnichannel and the Agent location has then declined the offer to pre-empt the trade-in for their own stock ...
How does the pre-emption process work?
When an online customer links a trade-in to a new vehicle order they will select a Stellantis registerred agent location where the handover of the two vehicles will take place. At the moment this ocurrs the Agent location selected will recieve an ...
Where does autobiz Carcheck fit into the Stellantis Omnichannel?
When making an Online purchse of a Stellantis vehicle online within the Omnichannel, end customers will be promted to choose if they wish to trade-in their current vehicle to help fund the new vehicle purchase. Should customers choose this option ...
Discrepancy between the Trade-In Price Guarantee and the prices quoted in the Stellantis website.
Stellantis Website (estimated) price: The trade-in price generator within the Stellantis Website enables the end customer to obtain an estimate of the trade-in price for a vehicle. It is only an estimate that encourages an appointment at the ...
Is the determined guaranteed trade-in price a gross or net value?
All trade-in prices determined by us are gross values.
File rejected due to incorrect Photos / data. How can I progress?
The pricing team first looks at the Carcheck vehicle file. If any data or information for the determination of a price is missing, you will receive an e-mail from the Pricing Manager with a comment on what exactly is still required or what needs to ...
Entry Stock Date limit
For the Entry Stock Date, a limit of 6 months is currently possible in the drop-down menu shown below... This date is one of the parameters used to generate the guaranteed trade-in price. NB: If your expected new vehicle delivery date is between 6 to ...
Counter appraisal and finalisation: timeframes for the processes
Once the NC (new car) delivery date has been confirmed by the manifacturer supply chain this data will be entered into the guaranteed trade-in price file in CarCheck. Up to 15 days before the NC delivery date the guaranteed trade-in price file can be ...
What is the difference between the Entry Stock Date and the New Car (NC) Delivery Date?
The Entry Stock Date is the estimated date for trade-in of the used vehicle. This value is selected from a drop-down menu when creating a trade-in price file... NB: This value has a direct impact on the calculation of the guaranteed trade-in price. ...
How long is the guaranteed price valid for?
A guaranteed trade-in price is valid for up to 40 days after the end of the calandar month in which it was generated. In practice it works like this: A completed appraisal (containing the guaranteed trade-in price), which is not yet linked to a new ...
Can I use the application in "offline" mode?
Yes, you don’t need a constant connection to make the appraisal, however you do need a connection to start and finish the appraisal.
Can I use CarCheck on a tablet or smartphone?
Of course, autobizCarcheck is an operational UC appraisal tool, and users have to take multiple photos, so we reccomend strongly that Agents a Tablet when performing the appraisal. When necessary autobizCarcheck may also be used with your smartphone ...
How can I comply with data protection regulations when photographing vehicle documents?
For the purpose of the trade-in price guarantee we only require the technical data of the vehicle to be captured in the photograph of the documents. It is the duty of care of the Agent to validate the customers' identity on site. However, when we ...
Why do I need to take a photo of the VIN plate?
This is the only confirmation we accept that the vehicle in the pictures matches the information in the vehicle documents. We realise the ViN plate on certain vehicles may be difficult to find but unfortunately we cannot provide a guaranteed trade-in ...